Amazon server outage causes domino effect in Metro Detroit and the United States

An Amazon server outage hit the e-commerce giant hard on Tuesday, halting some delivery operations – and impacting businesses right here in southeast Michigan.

“We import orders into our system from Amazon every half hour or so, so in about half an hour the warehouse starts going crazy like, ‘Hey, who closed all the Amazon orders? What is happening here ? Said Eric Hessel.

Hessel is Vice President of Operations at BW Retail Solutions in the Township of Chesterfield. He sells lawn, garden and powersports accessories online and noticed that his Amazon orders stopped arriving around 10:30 a.m. Tuesday morning.

In total, around a thousand orders will leave with a day’s delay due to the outage.

“You know, if people are used to the Amazon Prime experience, it’s not something they’re used to,” Hessel said.

“I know from us, from a third-party merchant perspective, that this is actually the second time this holiday season that the back-end platform has died for us,” Stefani said.

Chicago-based Stefani’s Desert Cactus also sells a lot on Amazon.

It is a licensed product organization for the NBA, NHL, and over 700 colleges, including the University of Michigan and Michigan State University. Much of their merchandise ends up in the metro Detroit area.

“We’re trying to get all of this inventory to Amazon, so right now we’re seeing a huge demand for Detroit Pistons (and) Detroit Red Wings products,” he said. “So for us, we can’t send this inventory to Amazon warehouses to be trucked in. So that means it might not be available or maybe not as much as you usually find it, if we could get our orders out today. “

The outage removed the tools and apps Amazon drivers use to analyze packages and access delivery routes.

It has also hampered sites like Venmo and Slack, trading apps like Robinhood and the Coinbase cryptocurrency platform, as well as McDonald’s and streaming services like Disney Plus and Netflix.

“Even companies like Netflix will be outsourcing their processes and all of their key elements to Amazon,” Hessel said. “So when it goes down, the average person sees Netflix go down, but it’s really due to an Amazon server failure.”

Hessel and Stefani say major breakdowns like this are definitely a headache, they are usually rare.

Late Tuesday night, Amazon said its network issues had largely been resolved and that it was now working to recover all corrupted services.

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